Fine LaserClinic

Terms and conditions

Terms and Conditions for finelaserclinic.nl

On this page you will find the terms and conditions of finelaserclinic.nl, as made available by Fine LaserClinic. In these terms and conditions we set out the reservations under which we offer the information on our website to you.

Intellectual property

Using the information on this website is free, as long as you do not copy, distribute or otherwise use or misuse this information. You may only reuse the information on this website in accordance with the rules of mandatory law.

Without the express written permission of Fine LaserClinic, you may not reuse text, photographs or other materials on this website. Intellectual property rests with Fine LaserClinic.

Where applicable:

For the prices shown on our website, we aim to represent reality and the intended prices as accurately as possible. Errors that arise in this process and are recognisable as programming or typing errors never give grounds to claim or assume a contract or agreement with Fine LaserClinic.

Fine LaserClinic strives to keep the website as up to date as possible. If, despite these efforts, the information on or the content of finelaserclinic.nl is incomplete and/or incorrect, we cannot accept liability for this.

The information and/or products on this website are offered without any form of guarantee and/or claim to accuracy. We reserve the right to change, remove or re-publish these materials without prior notice. Fine LaserClinic does not accept liability for any information on websites to which we link via hyperlinks.

Changes

Should these terms and conditions change, you will find the most recent version of the disclaimer of finelaserclinic.nl on this page.

1 General

1.1 In these terms, “Fine Laserclinic” means Fine Laserclinic based at Kamp 46, 3811AS Amersfoort, in Arnhem at Willemsplein 35A, 6811KC Arnhem and in Amsterdam at Rijnstraat 130, 1079 HP Amsterdam

1.2 In these terms, “client” means the person who instructs Fine Laserclinic to carry out a treatment.

1.3 In these terms, “client” also means their legal representative.

1.4 In these terms, “treatment” means the treatment for permanent hair removal, benign skin irregularities, pigmentation disorders, vascular skin conditions and acneiform dermatoses, using the laser and related equipment used by Fine Laserclinic.

1.5 These terms form part of every agreement between the client and Fine Laserclinic.

1.6 These terms also apply where Fine Laserclinic engages third parties to carry out the assignment.

1.7 The application of Articles 7:404 and 7:407(2) of the Dutch Civil Code is expressly excluded.

1.8 The intake form that you have read and signed before your first treatment also forms part of these terms and conditions.

2 Agreement

2.1 The agreement between Fine Laserclinic and the client comprises the client’s instruction to Fine Laserclinic to carry out a treatment.

2.2 Fine Laserclinic is entitled not to comply with an unreasonable and/or unusual request from the client.

2.3 Fine Laserclinic is entitled to refuse a treatment and not to carry it out.

3 Consent

3.1 Before the treatment agreement is carried out, the client gives Fine Laserclinic written, unconditional and unreserved consent by completing and signing the Fine Laserclinic intake form.

3.2 The client gives unconditional and unreserved consent, given the care required, to the registration of their personal data and medical data relevant to the treatment and the handling of the treatment.

3.3 Fine Laserclinic may require the client to confirm their consent in writing.

4 Information

The client must inform Fine Laserclinic in good time of, and keep up to date with, all information necessary for the proper performance of the agreement.

5 Prices and health insurance

5.1 Unless expressly agreed otherwise in writing, prices apply for the duration of a calendar year and may be adjusted and/or indexed annually.

5.2 The client is responsible for checking in good time whether, and to what extent, their insurer reimburses the treatment. It is also the client’s responsibility to submit invoices to their insurer or not.

6 Payment

6.1 The client pays for the treatment in cash or by PIN before treatment begins or before being taken to the treatment room.

6.2 If Fine Laserclinic treats the client on account, the client ensures full payment within 14 days, by transferring the relevant amount to the account of Fine Laserclinic, quoting the invoice number and type of treatment.

6.3 Regardless of whether the invoice is reimbursed by the insurer, the client remains at all times liable for full and timely payment of the invoice, plus statutory interest and (extrajudicial) costs where applicable.

6.4 Payments are first applied to the oldest outstanding invoices.

6.5 If the client does not pay the invoice in full and/or on time after a request or demand from Fine Laserclinic, the client is in default. Fine Laserclinic is then entitled to charge the client statutory interest on the invoice amount or the remaining balance. Fine Laserclinic is then also entitled to take debt collection measures without further notice. The costs associated with debt collection (including extrajudicial and other costs) are for the client’s account.

6.6 In the event of payment arrears, Fine Laserclinic is entitled to suspend further treatment or to carry it out only against immediate payment in cash.

6.7 The payment obligation is not suspended because the client files a complaint with Fine Laserclinic about the invoice and/or the treatment, unless Fine Laserclinic agrees to suspend the payment obligation.

6.8 The payment obligation does not lapse if the client terminates the agreement.

6.9 Fine Laserclinic does not offer refunds of amounts paid. This applies to treatments already paid for, treatments paid for but not yet undergone, and packages purchased. When purchasing a package you are at all times liable for payment of the full package amount; early termination or not using the remaining treatments does not give rise to any right to a refund or waiver of the remaining amount.

7 Cancellation

7.1 If the client is unable to attend an appointment, they must cancel with Fine Laserclinic at least forty-eight (48) hours in advance.

7.2 If the client does not cancel, or does not cancel in time, Fine Laserclinic will charge 50% of the treatment.

7.3 Appointments must be cancelled by email. The cancellation is registered at the moment Fine Laserclinic receives it. If the client wishes to cancel their appointment by telephone, this is the client’s responsibility. Fine Laserclinic being unreachable by telephone cannot be a reason for not cancelling, or not cancelling in time, the appointment.

8 Liability

8.1 If an event occurs during treatment, including failure to carry out a treatment, or carrying it out incompletely or late, that gives rise to liability on the part of Fine Laserclinic, that liability is limited to the amount covered by the liability insurance taken out by Fine Laserclinic. If the insurance does not cover the liability for whatever reason, or if Fine Laserclinic is not insured for the liability, Fine Laserclinic’s liability is limited to the amount of the invoice. However, Fine Laserclinic is not liable if, at the time the event occurs, the client is in default in fulfilling any obligation towards Fine Laserclinic.

8.2 Fine Laserclinic cannot give any guarantee regarding the amount of hair reduction after the treatment(s), or the number of treatments needed to achieve the desired hair reduction.

8.3 Fine Laserclinic is not liable for burns, skin damage or any skin reaction after or as a result of the laser treatment(s).

8.4 Fine Laserclinic is not liable for (worsened) pigmentation of the skin after the treatment(s).

8.5 Tattoos, piercings, moles, pigmentation spots, foreign body characteristics, skin conditions, or any other skin abnormality carry an increased risk of skin damage from the laser treatment(s). Fine Laserclinic is not liable for any skin damage and/or skin reaction whatsoever as a result of the aforementioned physical characteristics.

8.6 Fine Laserclinic has an obligation of means, not an obligation of result, towards the client(s) it treats. Fine Laserclinic will make its best efforts to achieve the desired result, insofar as this is medically feasible and responsible. Fine Laserclinic does not accept liability if, despite its best efforts, the result proves not to be achievable. This is in line with current case law and regulations.

8.7 Fine Laserclinic is not liable for (worsened) hair growth caused by heat radiating from the laser onto other parts of the body.

8.8 Fine Laserclinic is not liable for the development of paradoxical hair growth in the same or adjacent areas.

9 Complaints

9.1 In the event of dissatisfaction or a complaint from the client about the treatment by Fine Laserclinic, the client reports this immediately, and at the latest within 48 hours. Fine Laserclinic and the client then both make an effort to reach a solution.

9.2 A complaint as referred to in article 9.1 of these terms and conditions must be submitted by the client by email.

10 Invalidity

If any provision of these terms is void or voidable, this does not affect the validity of the other provisions.

11 Applicable law

Dutch law exclusively applies to the agreement concluded between Fine Laserclinic and the client, and to any further agreements concluded in implementation thereof.

12 Amendments

12.1 Fine Laserclinic reserves the right to amend these terms at any time.

12.2 Amendments are notified to the client in writing or electronically by email and take effect one (1) month after the date of that notification, unless the notification states otherwise. If the client does not raise a reasoned objection to the amendment within one (1) month of the date of the notification, the client is deemed to have accepted the amendment. If the client raises a reasoned objection to the amendment within one (1) month of the date of the notification, this constitutes grounds for termination of the agreement.