Are you dissatisfied with something, or do you have a tip? Let us know. We take every comment seriously and use feedback to improve our care.
How to report it
Sharing feedback or a complaint
Discuss it at the clinic
Often something can be resolved straight away. Discuss it during or after your appointment with your practitioner or the clinic manager.
Send us an email
Prefer to put it in writing? Email info@finelaserclinic.nl with your name, the location, the date of your treatment and a short description.
Call the clinic
During opening hours you can call your location. We will make a note and contact you within two working days.
What you can expect
Our commitments to you
Confirmation within two working days
Within two working days you will hear that we have received your message and who is handling it.
Response within ten working days
Within ten working days you will receive a substantive response. If we need more time, we will let you know.
Confidential
Your report will be handled confidentially and will not affect your further treatment.
Independent complaints procedure
If we cannot resolve things together, you can submit your complaint to the independent complaints procedure to which our skin therapists are affiliated.
Want to pass something on?
Email or call us. We would much rather hear it from you than have you keep it to yourself.